This page is dedicated to letting our customers speak their opinions on any and all aspects of their experiences at our motorcycle shop. We encourage you to let us know how we are doing.
To add a testimonial of your own, submit it on the Customer Survey page.
"We found ourselves in the middle of Arkansas in need of a new rear tire. There was no other way to get home, so we called and dropped into the Cycle Shack. We ended up buying two tires and some goodies. The customer care was excellent. They had us back on the road in no time at all. We are so glad we stopped in! Great experience in a bad situation. We even left with a much cleaner motorcycle thanks to the free wash! Thanks guys! We will wear your shirt proudly!"
"I have bought tires, brakes and a rotor, and had them installed here. Everyone has always gone above and beyond to get me the best deal and to insure the quality of service was topnotch. Always enjoy talking to Greg and the folks there.They are quick to give advice and help you anyway they can.I will continue to use Pickles Gap in the future ( probably the near future..thinking passing lamps on my 09 Venture. What do you think Greg?)"
"Without a doubt the best customer service of any dealer in this part of the country. Any one in business should take a lesson from these fine people. It doesn't matter if you drive 10 miles or 1000 miles you surely won't be dissatisfied. Their word means everything."
"This shop has anything with in 100 miles maybe a lot more beat hands down. My bike broke down last year the day before going on vacation, these guys got it going for me in 2 days, although that was 2 days out of my vacation they bent over backwards and then some to get it fixed, including changing a part without being able to test it because there guage had broke and they couldn't get another one to veryify the problem for a few days, they put the part on and it was up and running,. I took the same bike to them for a rear tire and wheel bearings, excellent service and they found a wireing harness that had gotten ate up in the tire, my fault that happened, they ordered the part, and I said I would bring the bike in to get it put on, well hard times fell. Now 9 months later I had a death in the family, only vehicle I had to make the trip was the bike, but it needed a front tire really bad, they said bring it in they would work me in, 2 hours later they had my tire and bearings installed and still had the part on the shelf they had ordered for me 9 months earlier. These people are the greatest, they treat you like you own the company, everyone is important and they are by far the top shelf motorcycle shop in the state. Do yourself a favor and when in the area stop by and see them, you will thank yourself that you did, everyone in the shop knows exactly what they are doing and their word is as good as gold, prices are a lot better than a Harley Dealership and your a name to them not a number , I just cannot say enough good things about this shop, its the kind of place a rider always hopes he has in his town or close by, Greg thanks man for everything you and your staff have done for me, I will be back and be sending everyone I talk to to you for service, Its nice to be told something and when you get the bill its exactly what a person was told, appsolutly outstanding job everyone , just totally outstanding. Thanks so much for everything you have done for me, your the greatest by fa.r"
"These guys are as good as it gets I was told to try Pickles Gap Cycle shack for servicing my Harley. Greg and his staff are excellent to deal with, honest and fair and they took the time to answer any questions cause they care, they even helped load my bike in the cold. I live closer to several motorcycle dealers but it was well worth the ride to Pickles Gap, Thanks guys."
"Wow! What a great group of guys, very friendly with a nice inventory and ready to make a deal. I purchased a 2005 Road King from them and could not be happier. I will recommend them to all my friends that are looking for their next bike."
"after shopping for a bike i went to all the hd dealers from ill to kansas and all of missouri. after surfing the craigs list i found pickle shack cycles. after talking to greg i drove 7 hours and found the bike was as promised. the whole deal was done in 30 minutes and the bike was loaded and i was on my way. i got a good deal at a fair price with no bull s.... thanks again to all that helped with my bike. this place gets 5 stars in my book. would i buy there again bet your butt i would. this man is good for his word. thanks mike garrett"
"greg IS the man i am from houston and he sent me pics and told me the bike was perfect with no issues. the bike is actually showroom quality hard to figure how it got 19000 miles on it. looks like it has never been ridden. so my experience is you can take his word. i drove from houston tx and am happy. he also knowing i was coming such a long way agreed to meet me on sunday. he also told me to call him with any problems."
"Thanks for helping me sell my bike. GREAT JOB!!!"
"You guys ROCK, was refered to you by a "Good" friend, decided to give you a try and you have always exceeded my expectations. I require the very best level of service, and parts. Mission accomplished. You are my #1 reccommended shop. Always fair, honest, and stand behind your work. Your Tech's are second to none! I'll Be Back!!"
"While we were on a 21-day tour of the southeastern US, we kept our eyes open for a cycle shop that had HJC helmet parts, and a tire for a Yamaha Royal Star Venture S. We stopped at the Cycle Shack and noticed they also had tires. We were so happy when we found out they would make time to change the rear tire. The mechanic noticed some brake issues, but no parts were available. We made it back to North Dakota safely and the bike is in the shop awaiting parts. We had a great day at the Pickles Gap Cycle Shack! Everyone was so nice! Thanks!"
"The finance options made it possible for us to get a really nice bike. I tell anyone who asks, where they can get a great deal. Lance"
"These guys have the beginning of a great motorcycle sales and accessories shop. Very friendly! A great place!"